Responsible Gaming at splv2 – Play Safe & Smart for Malaysian Members

Responsible Gaming — also referred to as Responsible Gambling — describes a set of practices, attitudes and decisions that allow individuals to enjoy gambling or online gaming as a form of entertainment without it becoming a problem in their lives.

At splv2, we define responsible gaming as playing in a state where you:

• Only play with money you can afford to lose — never with funds set aside for bills, food or essential family needs.
• Setting clear time and spending limits before starting a gaming session, and sticking to them.
• Play for entertainment and enjoyment – not as a way to solve financial problems or generate a regular income.
• Understanding that online gaming involves an element of chance (luck) and that outcomes cannot be predicted or guaranteed.
• Able to stop playing whenever you choose, without feeling anxious, unsettled, or out of control.

Splv2 has five core principles that shape our approach to responsible gaming. These principles are not merely policies on paper – they are lived out in every aspect of the splv2 platform, from interface design to the way we build our member support systems.

• Prevention Before Treatment: splv2 believes that preventing gambling problems is far better than addressing them after the fact. That is why our self-control tools are designed to be easily accessible and used before any issues arise – not only in times of crisis.
• Full Transparency: splv2 publicly discloses the RTP (Return to Player) for every game. We want you to understand that the house always holds a mathematical edge over the long run – and knowing this is the foundation of informed, responsible play.
• Control in the Member's Hands: splv2's self-control tools are designed to put you in full command of your gaming experience. You set the limits, you activate the breaks, you make the decisions – splv2 simply provides the infrastructure.
• No Advertising to At-Risk Groups: splv2 does not send promotional offers to members who have activated any self-exclusion or self-control tools, or to those displaying high-risk gaming patterns.
• Ongoing Support: The splv2 customer service team is specially trained to recognise signs of problem gambling and respond appropriately — going beyond resolving technical issues to genuinely looking after the well-being of our members.

Problem gambling rarely develops overnight — it builds gradually and often goes unnoticed by the person involved. Recognise these early warning signs and take action before things become more serious:

• Chasing losses — You find yourself continuing to play or making additional deposits solely to try to recover money you have already lost. This is one of the clearest signs that gaming is beginning to become a problem.
• Lying about gambling activity – You are hiding the time or amount of money spent on gaming from family members or close friends out of fear or embarrassment of being found out.
• Using essential funds for gambling – Money set aside for bills, rent, food, or your children's needs is being used to deposit at splv2 or any other gaming platform.
• Unable to stop even when you want to – You intend to stop after one session, but find yourself continuing to play even after deciding to quit – this is a sign of losing control.
• Gaming is interfering with daily responsibilities – Your work, family relationships, health, or social responsibilities are beginning to suffer because too much of your time and attention is consumed by gaming.
• Borrowing money to gamble — You are borrowing from family or friends, or using credit facilities, to fund your gaming activity — a serious sign that requires immediate attention.
• Feeling anxious or on edge when not playing — You feel restless, irritable or unsettled when you are unable to access gaming — this is a sign of addiction that requires professional help.

Answer the questions below honestly to assess whether your gaming patterns are still within healthy limits. Click "Yes" or "No" for each question and view your assessment below.

All splv2 self-control tools are accessible directly from your account settings — no need to contact customer service to activate them. Here is a step-by-step guide:

Sound financial management is the cornerstone of responsible gaming. splv2 provides the following practical guidelines specifically for Malaysian players:

• Set a separate entertainment budget: Set a fixed amount each month allocated specifically for entertainment – including playing at splv2. Think of it like a budget for movies or dining out. Once this budget is spent, stop for the month without any guilt.
• Never play with borrowed money: Money from personal loans, credit cards, or borrowed from friends and family is NOT suitable for use as gaming deposits. The pressure to "win back" borrowed money is one of the primary drivers of problem gambling.
• Use payment methods that help you track your spending: Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay all provide clear transaction histories – use this feature to monitor how much you spend on splv2 each month. DuitNow and FPX via Maybank2u or CIMB Clicks also maintain easily accessible transaction records.
• The minimum deposit of RM 10 is there for good reason: splv2 sets a minimum deposit of RM 10 not just for accessibility – it allows you to control exactly how much goes into the platform each time you play, without needing to deposit a large sum all at once.
• Withdraw your winnings regularly: Do not let winnings sit in your splv2 account for too long. Withdraw a portion regularly — this helps you see the real value of your winnings clearly and prevents you from "playing with house money".

Splv2 has a zero-tolerance policy towards the use of our platform by anyone under the age of 18. Protecting young people from exposure to gambling is a responsibility we take extremely seriously.

splv2 protection measures:

• Verification of an active Malaysian phone number at registration — helping confirm that the user is an adult.
• Our KYC (Know Your Customer) process requires a copy of your MyKad for withdrawals above a specified threshold – ensuring the account holder is an individual aged 18 and above.
• An automated detection system that flags patterns suggesting possible underage use — suspected accounts are suspended pending full identity verification.
• Not using marketing materials that appeal to minors or teenagers across any splv2 communication channel.

Guide for parents and guardians:

• Use parental control software on devices shared with children to block access to gambling websites.
• Never share your splv2 account login details with anyone, including your teenage children.
• If you suspect your child is using a splv2 account without authorisation, contact us immediately at [email protected] for prompt action.

If you or someone you care about is struggling with a gambling problem, know that you are not alone and help is always available. Here are the support resources you can reach out to in Malaysia:

• National Social Welfare Helpline (TKSK): Contact the Department of Social Welfare Malaysia for free and confidential counselling and social support services.
• Malaysian Certified Counsellors: Get a referral to a qualified counsellor experienced in addressing gambling addiction issues through your nearest government clinic or hospital.
• Nearest Government Hospital: Psychiatric and Mental Health Units at public hospitals throughout Malaysia provide support services for addiction issues, including gambling addiction.
• splv2 Support Team: Our team can help you activate self-control tools, process a self-exclusion request, or provide information on available support resources – reach us 24/7 via Live Chat or email at [email protected].

Seeking help is a sign of strength, not weakness. Many people have successfully overcome problem gambling with the right support and a strong personal commitment. The first step is the most important – and it begins with acknowledging that you need help.

Responsible gaming is not something splv2 does merely to satisfy regulatory requirements or as a marketing strategy. It is a core value embedded in our organisation's DNA from the very first day splv2 was established.

Splv2 is committed to continuously improving our responsible gaming programme through:

• All splv2 customer service staff undergo ongoing training to identify and address signs of problem gambling in a sensitive and effective manner.
• Investment in AI-based monitoring technology to proactively detect high-risk gaming patterns – before members themselves are aware of them.
• Regular review and improvement of the self-control tools we provide, based on member feedback and developments in international industry best practices.
• Collaboration with mental health professionals and problem gambling support organisations to ensure that the resources we provide are current and relevant to the Malaysian context.
• We do not advertise to individuals who have activated any self-control tools or who display high-risk gaming patterns — we will always prioritise member well-being over short-term revenue.